Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. WE DO NOT OFFER CASH BACK. YOU CAN EXCHANGE OR RECEIVE A CREDIT THAT DOES NOT EXPIRE. Your credit will include the price of the item not shipping and handling costs.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging and the tags must be attached.
To complete your return, we require a receipt or proof of purchase.
Holiday Gift Purchases
If you purchase an item as a gift for the holidays and the receive of the gift wishes to exchange the item they must do so by January 7th. An item that is returned can be used towards an exchange for another time or they will be receive a credit code that can be used another time.
Only regular priced items may be exchanged/returned, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Kea Roze Boutique 552 1ST STREET, Lasalle IL 61301, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: Kea Roze Boutique 552 1ST STREET, LASALLE IL 61301 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.